Comments on: Quality Support is More Important than Quality Products

By: Kevin Lee

Kevin Lee — Mon, 31 Jan 2005 01:55:38 +0000

I think I have a copy of the book somewhere… Anyway, I can’t find a “contact us” link on the site anywhere, so, How do I talk to a human?

Meitar — Sun, 30 Jan 2005 20:55:46 +0000

You know who really impresses the crap out me? The concept of Apple’s Genius Bars in their Apple Stores! Now there’s some real customer support!

Zach Blume — Sun, 30 Jan 2005 20:50:10 +0000

And not only do they impress the crap out of you, but you go and write a blog entry on it, and they get that much more attention =p

Recapping the Previous Days » Ups and Downs and Everything Beyond — Wed, 31 Dec 1969 19:00:00 +0000

[...] hat it was indeed an excellent book. I mentioned that I had a spare copy of the book (the