Highly motivated self-starter, innovative thinker, writer, and technologist with over 15 years computing experience using the Mac and Windows operating systems as my main computing platforms and more than a decade of experience in standards-based web design and development. Exceptional interpersonal, communication, analytical and organizational skills with a broad-ranging interest in all things computer-related.

Implemented web designs in standards-compliant (X)HTML, CSS, and JavaScript code and integrated the resulting templates with a bevy of content management systems ranging from Drupal to Radiant. Directly supported client IT and development teams with web site launches, troubleshooting, and integration into larger and often proprietary systems under strict deadlines. Evaluated, tested, and benchmarked client IT infrastructure with regads to web site optimization, and assisted with internal IT infrastructure expansion and documentation. Analyzed page mock-ups for usability and provided guidance to graphic design and production teams for improvements in interaction design.

 

Deployed enterprise-wide rollouts of Opsware's Server Automation System (SAS) data center automation integrated software suite for Opsware's Fortune 500 customers such as Merrill Lynch, Marsh & McLennan Companies, The New York Times, and Lehman Brothers. Developed custom product extensions using Python, troubleshot server, network, and virtualization problems in UNIX, Linux, and Windows infrastructure environments. Documented support processes and procedures and led an initiative to improve the corporate intranet and other internal resources by applying standards of Web usability and information architecture.

 

Implemented web designs in standards-compliant (X)HTML and CSS code. Tutored a small team of designers on web accessibility and design with CSS, lead and collaborated with them on projects. Installed a development framework using Mac OS X’s bundled Apache web server (“Personal Web Sharing”) and OpenSSH SSH server (“Remote Login”). Developed customized web admin/control tools for clients using PHP and MySQL. Wrote, maintained, and organized program documentation and client support manuals.

 

Provided troubleshooting, diagnosis and repair of Apple hardware and software products. Managed and coordinated data analysis and evaluation of new hardware products for Apple Engineering. Spearheaded in-house software development to provide solutions for improved workflows. Provided ongoing technical training, coaching and support for in-house systems for staff as well as customers. Reviewed warranty claims, positively represented the corporate brand to retail customers, and qualified products for resale.

 

Computer Operations Manager, UJA-Federation of NY, New York, NY    2003–2004

Managed call center data manipulation and transformation to and from Microsoft’s SQL Server 2000 in conjunction with Senior DBA. Assisted in optimizing existing infrastructure, design and implementation of fund-raising campaign projects. Helped maintain the call center’s servers and workstations hardware. Implemented and improved customized reporting solutions.

 

Maintained small LANs of Mac and Windows computers. Expanded the network and installed additional hardware. Responsible for troubleshooting software and network problems as well as providing end-user support. Organized and catalogued equipment.

Solid networking, security, and Mac OS X, UNIX, and Windows system administration with Mac OS X Server, FreeBSD, Red Hat Enterprise Linux, and Windows NT, XP, and 2003 experience. More than 5 years of web development and design centered around XHTML, CSS, JavaScript (AJAX), PHP, MySQL, and Apache on Mac OS X and Linux platforms, as well as some Python, Ruby (on Rails), and AppleScript development.