So far, most days at work have been pretty good. Quite a few have been pretty tough, but they’ve been good for the most part. This morning, however, was just awful.
Seemed like everyone just wanted to get into a fight with me about this thing or that. Interestingly, the worst of them all was this one woman who seemed super nice at first. Unfortunately, her system was completely wonked (it’s a word, especially when System Preferences.app is crashing left and right) and needed an erase and install.
After backing up her Home folder, asking specifically about any other data she might want to save (she pointed out a few folders at the disk root), then asking again about specific applications or anything else, and then again making sure there’s nothing else she wants to save before hitting that Install button to erase the disk (that’s four times now), she then realized (after the erase and install fixed her original problem) that she lost Microsoft Office and claimed that I erased it without telling her. And the icing on the cake? She (of course) doesn’t know where her original install discs are. One word: GRR!
For those wondering, this is exactly why tech support people will pretty much always assume you are a bumbling moronic idiot when helping you through something.