This post was originally published on my other blog, a much more Not Safe For Work site, at maybemaimed.com. However, it turns out that blog is censored in various countries, such as Dubai. Gotta love Internet censorship. Sigh. Anyways, since I think the material there is interesting and technology-relevant, and in order to help people […]
For those of you who don’t already know, I’ve been a blogger over at SitePoint for a few months now. Today, I’m even happier to be a participant in the SitePoint community because, for a limited time only, SitePoint is offering the sale of the century: buy 5 SitePoint books for the price of 1. […]
I thought I’d write an update to this ongoing saga with HP’s terrible customer service department. If you need a refresher, be sure to read the whole story from the beginning. So when I last updated this tale, I had been trying to get in touch with Iano, a Quality Case Manager at Hewlett-Packard. I […]
Consistency and reliability are the things people pay for when they pay for a service of any kind. This anecdote simply describes my experiences trying to get an expiring banking card replaced, but I see it as a lesson for what not to do in any business.
HP’s customer service reps assure me that, even if the notebook I sent to them for repair turns out to be completely missing, HP will take care of its value and that needn’t worry. In reality, this is a half-truth, leading me to believe that HP’s customer service reps are trained liars.
What makes a brand name so appealing to so many people even though they are so much more expensive? An encounter with a salesperson when purchasing a wireless networking card for a laptop provides an opportunity to question him about it.