Dissatisfaction with working environment

I am in a state of iffyness about my job. Or rather, about its environment. Why can’t I find a position that is what I want, technically, and in an atmosphere that doesn’t remind me of 1930? I seem to be able to have one or the other, not both. But damnit, I can’t be asking for something that unreasonable!

The ROI of Knowledge Sharing (Part 1)

Successful knowledge sharing increases the productivity, effectiveness, and efficiency of your organization by enabling your staff to accomplish orders-of-magnitude more than they would otherwise have been able to. This article rant presents my ideas on this subject from the ground up.

Continuing Customer Service Disasters by Hewlett-Packard

I thought I’d write an update to this ongoing saga with HP’s terrible customer service department. If you need a refresher, be sure to read the whole story from the beginning. So when I last updated this tale, I had been trying to get in touch with Iano, a Quality Case Manager at Hewlett-Packard. I […]

Why I Will Never Trust HP’s Indian Customer Service Reps Again

HP’s customer service reps assure me that, even if the notebook I sent to them for repair turns out to be completely missing, HP will take care of its value and that needn’t worry. In reality, this is a half-truth, leading me to believe that HP’s customer service reps are trained liars.